1. Where we ship
REFRINEXA ships to eligible delivery addresses throughout the United States. We do not currently offer international shipping. Because refrigerant cylinders are regulated products, service may depend on carrier coverage, address eligibility and applicable transportation requirements.
2. Free shipping
Standard shipping is free on eligible orders delivered within the United States. If an address requires a shipping service that is unavailable for the product or destination, we will contact you before fulfillment.
3. Processing time
Orders are normally prepared within 1–3 business days after payment and any required order or purchaser verification are completed. Business days do not include weekends or U.S. federal holidays.
Processing and transit times are separate. The estimated total delivery window is generally 3–8 business days, but carrier or verification delays may extend this estimate.
4. Transit time
After the order is transferred to the carrier, estimated delivery is 2–5 business days. Delivery estimates are not guarantees and may be affected by weather, carrier disruptions, regional service limitations, holidays, address problems or regulated-material handling requirements.
5. Tracking information
When your order ships, tracking information is sent to the email address used at checkout. Tracking may require time to update after the carrier receives the shipment. Please check the delivery status directly through the tracking link provided.
6. Address accuracy and delivery
Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address correction is needed. We cannot guarantee an address change after fulfillment begins. The carrier may require an adult signature or other delivery confirmation where applicable.
7. Refrigerant shipping requirements
Refrigerant cylinders are shipped only through services approved for the product and destination. Orders may be held while required information is verified. We may cancel and refund an order when the delivery address, purchaser eligibility or carrier service does not meet applicable requirements.
8. Delayed, lost or damaged shipments
If tracking has not updated for an unusual period, the carrier marks a package delivered but you cannot locate it, or the shipment arrives damaged, email us with your order number and available photos. We will review the carrier record and help determine the appropriate next step.