1. Return eligibility
You may request a return within 14 calendar days of the confirmed delivery date. To qualify, the product must be unused, unopened, in its original packaging and in the same condition in which it was delivered.
- The factory seal, valve protection and safety labeling must be intact.
- The cylinder must not have been connected, opened, discharged or partially discharged.
- All original packaging and included materials must be present.
- Proof of purchase from refrinexa.com is required.
2. How to request a return
Email Contact@refrinexa.com with your order number, the reason for the request and clear photos of the unopened product and packaging. If the return is approved, we will send the authorized return instructions and the compliant carrier method.
Do not send a refrigerant cylinder by ordinary mail or return it without authorization. Refrigerant shipments must follow carrier and transportation requirements. Unauthorized returns may be refused.
3. Damaged, defective or incorrect orders
Inspect the package when it arrives. If an item is damaged in transit, defective or different from what you ordered, contact us as soon as possible with photos of the item, packaging and shipping label. We will review the issue and provide an appropriate compliant resolution.
4. Non-returnable conditions
A return cannot be accepted when a cylinder has been opened, used, connected to equipment, discharged, altered, improperly stored, damaged after delivery, or returned without its original seals and packaging. Items sent without prior return authorization are also not eligible for processing.
5. Return shipping
The approved carrier, shipping procedure and any applicable return-shipping cost will be confirmed in writing before the return is sent. When the return results from a verified REFRINEXA fulfillment error or confirmed transit damage, we will provide the appropriate resolution without requiring the customer to arrange an unauthorized shipment.
6. Inspection and refunds
After an authorized return is received, we inspect the product and notify you whether the refund is approved. Approved refunds are issued to the original payment method through Shopify Payments. Your bank or card provider may require additional time to post the credit.
7. Order cancellation
Contact us immediately if you need to request a cancellation. We will try to assist, but an order cannot be changed or canceled after it has entered fulfillment or been transferred to the carrier.