1. Scope of this policy
This Privacy Policy applies when you visit refrinexa.com, contact us, create or use a customer account, place an order, request support or otherwise interact with REFRINEXA. By using the website, you acknowledge the practices described here.
2. Information we collect
Depending on how you use the store, we may collect:
- Contact details such as your name, email address, billing address, shipping address and telephone number when provided.
- Order details, products purchased, transaction status, returns and customer-service history.
- Purchaser-eligibility or business information when required for a regulated refrigerant order.
- Device and usage information such as IP address, browser type, pages viewed, cookie identifiers and interactions with the store.
- Communications you send to us, including support requests and submitted photos or documents.
3. How we use information
We use personal information to operate the store, process and deliver orders, verify eligible purchases, provide tracking, prevent fraud, respond to requests, administer returns, improve website performance, maintain records, protect legal rights and comply with applicable laws.
4. Payments
Payments are processed through Shopify Payments and its payment partners. Payment information is handled under their security and privacy practices. REFRINEXA uses transaction confirmations and related records to fulfill orders, issue approved refunds and prevent fraud.
5. Service providers and disclosures
We may provide information to service providers that perform necessary functions for the store, including Shopify, Shopify Payments, hosting, fraud prevention, customer support, order processing, carriers and delivery providers. We may also disclose information when required by law, to protect customers or the business, or in connection with a lawful business transaction.
REFRINEXA does not sell customer personal information. Necessary disclosures to payment, technology, compliance and delivery providers are used to operate the store and fulfill customer requests.
6. Cookies and website technology
Our Shopify store and its service providers may use cookies or similar technologies to keep the website working, remember preferences, secure checkout, measure performance and understand how visitors use the store. Browser settings may allow you to block or delete cookies, although some store functions may not work correctly afterward.
7. Data retention and security
We retain information for as long as reasonably necessary to provide services, maintain transaction and compliance records, resolve disputes and meet legal obligations. We use reasonable administrative and technical safeguards, but no online system or transmission method can be guaranteed completely secure.
8. Your privacy choices
Depending on where you live, you may have rights to request access, correction, deletion or a copy of certain personal information, or to appeal a privacy decision. We may need to verify your identity before completing a request. To submit a request, email Contact@refrinexa.com.
9. Children’s privacy
The store is not directed to children, and regulated refrigerant products are not intended for purchase by minors. We do not knowingly collect personal information from children through the store.
10. Policy updates
We may update this policy when our services, legal obligations or privacy practices change. The latest version will appear on this page with its updated date.